Shopping
Yes we ship worldwide with very few exceptions for countries that are basically unreachable.
Products in stock are shipped within a couple of days. Items requiring special modifications, such as rings with unique sizing issues, or products that are made to order, may need a few additional days before shipping.
The availability of each product is clearly indicated on its product information page.
You can check your progress of your order by logging in to you account and checking the status of your order. With every change, the status gets updated.
Yes of course! You have the option to place an order as a guest. Be advised though that is much more preferable to just fill a password while placing the order so afterwards be able to get updates about your order from your account dashboard.
Yes as long as the order is not shipped, you can cancel it. Just send us an email at support@twohalvz.com with the order number and your request for cancel it. We just need the sender’s email to be the same with the one that was used for placing the order.
Yes of course! For more information please read our return and refund policy here: Shipping and Returns Policy.
Yes! For more information please read our return and refund policy here: Shipping and Returns Policy.
You can enter your promo code either in your cart page or during the checkout process. In the basket (card page) there is a field “coupon code” where you can enter it and then press “apply coupon”. During checkout there is the same option at the top center of the page.
Payment
You can pay with credit/debit card or your PAYPAL account. The credit card processing is done through the secure environment of STRIPE.
We use the secure environment of PayPal for processing credit card payments. PayPal accepts all major credit cards from Visa, Mastercard, American Express and Discover
The credit card processing is done through the secure environment of STRIPE. It is a highly secure financial service, backed with some of the best end-to-end encryption available. Also when you pay with PayPal, your financial information is never shared with the seller.
No. We do not keep records of your credit card details. When you pay with PayPal, your financial information is never shared with the seller (us). You can also read more in our Privacy Policy .
Shipping
We are located in Greece thus every order is shipped from here: Athens – Greece.
For our domestic order we use “Geniki Taxydromiki” as our shipping carrier. For every other order we have collaboration with DHL and every order gets carried out with DHL Express service which is very fast, trackable and reliable.
All domestic orders of any amount and international orders above 120€ are suitable for Free Shipping. For every other order the cost is 18€ for DHL Express shipping service.
Yes! All domestic orders independently of the amount and all international orders above 120€ are suitable for Free Shipping!
Yes. All the shipping methods we use are fully trackable!
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